FAQ

Shipping Information

What Shipping Methods Are Available?

We ship via USPS Priority Mail, 2-3 day shipping

Orders placed in Northern Berkshire County will get the option for free delivery at checkout.

 

Do You Ship Internationally?

We ship internationally using USPS First Class Package Service International

Orders and Returns

What if I need to return an item?

Please don’t hesitate to email us with any questions or concerns. Your happiness is our priority and we will refund your money if you are unsatisfied with your purchase.

How do I place a wholesale order?

Email us and we will send you our wholesale information.

How can I cancel or change my order?

Orders are processed quickly as we pride ourselves on fast shipping. Email us as soon as you can and we will see what we can do.

Products

Do you test on animals?

Never. We are a cruelty-free company. We are proud to be Leaping Bunny certified.

Are your products organic?

Yes. All of our products are made with certified organic ingredients.

Why is amber glass important?

When using essential oils it is important to use a dark glass container. Oils must be protected from sunlight, as exposure will dramatically speed up the process of oxidation and deterioration. This also means it is important to store your Klō skin care away from sunlight, preferably in a cabinet. Why not plastic? Chemicals can leach out of plastics and into the contents of the bottle. You don’t want that!

Why is your oil cleanser called RE3?

We call it RE3 because it does everything! RE-moves make-up. RE-freshes and deep cleans skin. RE-stores moisture.

How long will my products last?

To maintain the integrity of your product, please store in a cabinet away from direct sunlight (although the amber bottle will help with this). Do not store your bottle in the shower or in extreme hot or cold areas. If you use your products most days of the week they should last 2-3 months. It is a good idea to use them within 6 months of opening to get the most benefit from the oils.

Are your products vegan?

Yes, all of our products are vegan.

Do you have coupon codes?

We sporadically offer coupon codes to our customers. The best way to ensure you see them is to sign-up for our newsletter and follow us on instagram and facebook.

Refer a Friend

How do I refer a friend?

When you sign up for an account, you are assigned your own link to the site. When you share that link with your friends, we know they came from you! After your friend makes a purchase, you will receive a coupon for 25% off your next order.

Set up your account.

What if I refer two friends? Can I combine my coupons?

Yes! You will get 25% off for each referral, and you can stack your coupons. Four friends and your order will be free!

I am having trouble understanding how Refer a friend works.

Email us! We will walk you through it.